Help
| Issue | Solution |
|---|---|
| I have forgotten my password. |
If you have forgotten your password, click the I forgot my email or password link, next to the Login button, on the home page. When prompted, enter your email address and click the Reset Password button. The Parent Portal will then send you an email containing a linkand instructions regarding how to reset your password. If the email does not appear in your inbox, please check your spam/junk folder. |
| I have forgotten my email address. |
If you cannot remember, or no longer have access to the email address you signed up with, please contact the Registry Office, who will be happy to help. |
| I have not received a Verification email. |
If you have recently created an account but have not received a Verification email, please check your spam/junk folder; it is possible that it has been mistaken for unwanted mail. If you still cannot locate your Verification email, the Parent Portal can resend your Verification email. If you are still having difficulties, please contact the Registry Office. |
| I have changed my email address. |
If you have recently changed your email address, please login using your previous email address and browse to My Account Change Details to update it. If you cannot remember your old email address, please contact the Registry Office. |
| I have not received the First Login email. |
You should have received two separate emails: one containing your username, and one containing your password. If you have not received either (or both) of these emails then please check your spam/junk folder. If you still cannot locate these emails then you can request they be resent. |
| Issue | Solution |
|---|---|
| I have more than one son or daughter attending the college, how do I view all of them in my account? | If you have more than one son or daughter at the college, you can easily add them all to your account after you have created it. If you have not yet created an account, please follow the instructions on the First Login email you have received. After you have logged in, please click the Add Student button in the top-right corner and follow the instructions. You will need the First Login email containing the username and password for each additional son or daughter. |
| Is it possible to have more than one account for my son or daughter? | You may have up to two accounts per student, but each account will need to be created using a different email address. If you wish to set up a second account, please use the Create Account link on the Parent Portal homepage. |
| Issue | Solution |
|---|---|
| When will my son or daughter's review information be updated? |
Teachers update review data for all students at four points in the year. October: This will give you an idea about how your son/daughter is settling into their new courses. December: All students will have an anticipated final grade entered. February: This will be updated in light of any mock exams that students have taken. April: This will give you a snapshot of how they are progressing as they prepare for public examinations. |
| Where can I find help in understanding the review data? |
Simply hover your mouse cursor over the title for each column for additional information. Each title is explained in a small pop-up bubble. If you wish to discuss the review data please contact your son/daughter’s Personal Tutor. |
| What do the colours mean in my son's or daughter's review? |
The colours refer to the grading scheme used (1-4) displayed at the bottom of the page. |
| Who should I contact if I have a question about my son's or daughter's review? |
If you have any questions or concerns about your son or daughter's review information you should speak to their Personal Tutor using the details on the Contact College page (available once logged in). |
| Issue | Solution |
|---|---|
| How can I find out my son or daughter’s exam dates? | Student exam timetables are visible for parents under Exams Timetable from March, although seat numbers may not be available until nearer exam time. |
| What is the exam Statement of Entry? | The Exam Statement of Entry lists all of the qualifications and modules that your son or daughter has been entered for in the upcoming exam period. Your son or daughter can view their Statement of Entry and will be asked by their tutors to check that they have been entered for the qualifications that they expect to have been entered for. The times and dates for the exams your son or daughter will be sitting can be viewed in the Exam Timetable. |
| What are Access Arrangements? | Access Arrangements and reasonable adjustments are agreed before exam time with the Study Support team. They allow students with special educational needs, disabilities or temporary injuries to access the assessment. For example, a student may be permitted extra time or the use of a scribe. If your son or daughter has been granted an Access Arrangement, it should appear on their Exam Timetable. If you have any inquiries regarding Access Arrangements please contact Registry. |
| What happens if my son or daughter is supposed to be sitting two exams at the same time? | If your son or daughter has been timetabled to sit two exams at the same time, they will normally sit one paper immediately after the other. In some circumstances, Registry may move one of the papers to the alternate morning or afternoon session and they will be highlighted as having an exam clash. In this situation they will be supervised over lunch and will not be allowed contact with anyone else until they have completed their exams. |
| Can I view exam results through Parent Portal? | Exam results are confidential to the student and are not available through Parent Portal. Your son or daughter may show you their exam results on CristalWeb. |
| Issue | Solution |
|---|---|
| How can I make a change to my son or daughter's personal details? | Personal details can be viewed and updated on the Personal Details page. Changes will be submitted to the Registry Office for approval. Once you have submitted a change request, you will be unable to make any further changes until it has been processed. |
| Issue | Solution |
|---|---|
| Can I report an absence through Parent Portal? |
If you wish to inform us that your son or daughter will be absent today, or in the near future, you may do so by clicking on Absences in the menu and then clicking on the Report Absence button. You will be able to select the date and period when the absence starts and finishes. You must also select a reason for their absence. Additional information can be entered into the Notes box. |
| How do I remove or change an absence message? | To remove or change an absence message, please email portal@farnborough.ac.uk with the details. |
| How can I view my son or daughter’s attendance? | Attendance data is not available on Parent Portal. If you have concerns regarding your son or daughter’s attendance, please contact their Personal Tutor. |
| Contact | Details |
|---|---|
| Main Reception |
Telephone: 01252 688200 |
| Registry Office |
Email: registry@farnborough.ac.uk |
